AFTER you've ordered, here are some answers to your most Frequently Asked Questions:
ORDER PROCESSING AND DELIVERY
• When will my order be ready? We'll send a shipping confirmation when your order has been mailed and give you a USPS tracking number. Orders take 1-2 weeks to create, sometimes longer during holidays.
• What are my shipping options? We use USPS Priority mail. You'll get a tracking number and once it's shipped the order should arrive in 1-2 days, depending on where you live.
• Do you deliver outside of the U.S.? No, sorry, we do not. In some cases the cost of postage would be almost as much as, or more than, the shirt itself. We love our shirts and we know you would too, but that's too expensive.
ORDER CONFIRMATION AND EMAIL
I didn't receive an Order Confirmation. Why? You should have received one immediately after you placed your order. If not, it's possible that your email provider is blocking our emails, as spam. Check your spam or junk folder. If it's not in there, then send us an email and we'll try to issue the Order Confirmation again. If it still doesn't come through, you'll need to contact your email provider and ask them how to un-block us. It's very important for us to be able to contact you, in case we have a problem with a photo you've sent.
What is your returns policy? Because each PetYourShirt product is personalized, we only replace items if they are defective or damaged. If you need to exchange for a different size, there will be a charge. Send us an email at firstname.lastname@example.org and we will provide you with the steps for your exchange. Be sure to check the Size Chart before you order any clothing.
What if I have more questions, not answered here? You can email us at email@example.com.